About this course
Knowledge transfer is more than just on-the-job training. It is also replicating the expertise, wisdom and tacit knowledge of critical professionals into the heads and hands of their coworkers. This workshop shows experts how to organize knowledge into manageable chunks, teach that material, and then make sure the information was received. It also shows simple ways to leverage different learning styles, and teaches mentors best practices for staying in touch with apprentices and transferring their knowledge while still getting their regular work done. The tone of our workshop is straightforward, get-it-done advice that has been tested and refined in the real world.
- Define roles in the knowledge transfer process to clarify expectations and encourage buy in—for better coordination, prioritization, and communication between the manager, the mentor and the apprentice.
- Explain the “big picture” to mentors, apprentices, and their managers—to improve their ability to make good decisions and increase consistency in product or service delivery
- Complete and execute a Skill Development Plan—for a 50% shorter ramp-up to productivity and a way to ensure ongoing consistency within a team or division
- Transfer knowledge and improve relations across generational and learning style boundaries—so that recent hires and the most senior employees can work together more effectively
- Provide quick but rigorous verbal tests that ensure wisdom and tacit knowledge have been transferred—to measurably increase bench strength in even the most challenging technical domains
- Show how to make knowledge transfer a part of your culture—for a consistently ready workforce
Who Should Take This Workshop
This workshop is useful to all technical professionals, including their team leads and managers. It is for anyone at any level of your business who is responsible, either formally or informally, for transferring knowledge and bringing other employees up to speed while still getting their job done. Apprentices attend so they can learn how to drive their own learning and prepare to be next-generation mentors. Managers will learn ways to support their team and hold them accountable for knowledge transfer results.