When beginning a measurement program, it can be confusing to determine what to measure, how to measure it, and where to start measuring. A number of common measures are used within the software development industry, but not all measures are useful and appropriate for all organizations.
This white paper describes how to establish a measurement program. The organization must first determine its specific improvement goals. These goals help it determine the questions that need to be asked. It can then determine whether it is moving toward or away from its goals and the specific measures that need to be collected to answer the questions.