Peer Mentoring: Effective Knowledge Transfer

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Seminars .:. Course List by Knowledge Area .:. Peer Mentoring: Effective Knowledge Transfer

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Peer Mentoring: Effective Knowledge Transfer

upcoming public offerings
2/9/2009 Steve Trautman ($695)	register now

5/14/2009 Steve Trautman ($695)	register now

7/7/2009 Steve Trautman ($695)	register now

10/29/2009 Steve Trautman ($695)	register now

email us about private offerings of this seminar

course overview

This one-day seminar teaches people how to deliver on-the-job training. Originally developed for engineers at Microsoft, the course has evolved over the last ten years to help thousands of individuals and teams cross-train, transfer knowledge, and get new staff up to speed quickly and efficiently. This is a fast-paced, one-day program that uses plain language and practical tools to develop communication and training skills. Specifically, this workshop:

Provides a simple model for communication between individuals and across teams
Improves consistency in product or service delivery
Supports organizations going through transition
Shortens ramp-up to productivity
Reduces mistakes and frustration within the organization
Develops leadership skills for peer mentors

And you'll learn how to better manage rapid change in the workplace and discover clear and simple strategies and techniques to support on-the-job training. You'll leave knowing effective,on-the-job training skills and content that you can use immediately. And the tools you receive will help you tailor solutions that meet your business needs and culture.

Tools You Will Receive

Role definitions for peer mentors, managers and apprentices
Techniques for managing day-to-day interactions with less wasted time
Strategies for breaking vast knowledge into manageable chunks
Model for creating a one-hour lesson plan in five minutes
Tips for determining the least information necessary to make a point
Ways to identify and teach to different learning styles
Questions to ensure that learning has happened
Methods for preparing peer feedback
Visual, practical reminders for the peer mentor's desktop

who should attend

This seminar will be useful to support leads, team leads, developers, testers, managers, engineers, or anyone at any level of your business who is responsible, either formally or informally, for mentoring other employees.

the seminar includes the following topics

Roles in Peer Mentoring

Outline job descriptions for manager, mentor, and apprentice
Consider the benefits of being a better peer mentor
Provide tips for how to be a successful apprentice
Write goals that help guide the relationship and the work
Conduct a "first meeting" to set expectations and discuss a plan for moving forward

Managing Communication

Cover practical communication techniques for all three roles and role responsibilities
Say how to communicate in the way that works best for the mentor (email, open door, time of day, interruptions)
Use regular status meetings and status reports to consistently stay in touch
Develop practical advice on how to ask a well-thought-out, problem-solving question

Focusing on the Most Important Information

Learn to quickly build a foundation before teaching a skill
Define the "air, food, and water" that must be covered at the beginning
Paint a "big picture" to provide context
List and prioritize the skills needed

Telling What You Know

Pick up basic teaching techniques
Determine the "least amount of information necessary"
Move skills and information from short-term memory to long-term memory
See how to do the most effective demonstration

Leveraging Learning Styles

Define four different learning styles
Consider how learning styles affect teaching styles
Use different teaching styles with different learners
Help apprentices identify their own learning style

Assessing Knowledge

Use open-ended questions to assess the apprentice
Figure out what they already know before starting
Check in to make sure they're learning
Ensure they have clear priorities before turning them loose

Giving and Getting Feedback

Look for opportunities for peer-appropriate feedback
Define the characteristics of good feedback
Learn how to focus on the goal, not the person
Discuss how to ask for feedback

Developing an Action Plan

Create a peer mentoring plan
Identify obstacles to success
Discuss ways to bring peer mentoring tools back to a larger group

available instructors

Steve Trautman, Stacey Dickinson

questions?