Software Project Survival Guide

Customer's Bill of Rights

I have the right:

  1. To set objectives for the project and have them followed
  2. To know how long the software project will take and how much it will cost
  3. To decide which features are in and which are out of the software
  4. To make reasonable changes to requirements throughout the course of the project and to know the costs of making those changes
  5. To know the project’s status clearly and confidently
  6. To be apprised regularly of risks that could affect cost, schedule, or quality, and to be provided with options for addressing potential problems
  7. To have ready access to project deliverables throughout the project